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Services
When selecting and implementing a new financial and
management information system, a company must look beyond
the simple cost of software and hardware. Few business
critical software
applications are simply installed
and run “out of the box”. For an investment
in ERP to deliver real competitive, it must be accompanied
by a number of critical services.
Many of our services may be available outside of an
ERP implementation.
Software Implementation
Çedilla Systems has a proven methodology for
delivering successful technology solutions for our customers.
Our ability to map process to client need ensures we
deliver superior implementations and swift knowledge
transfer to customers.
The methodology begins with understanding the objectives
behind any change in systems. It is only once we understand
the organisation, its objectives and requirements, that
we then demonstrate a Microsoft Business Solution.
Click
here for more information.
Diagnostic Services
Çedilla Systems look to carry out a Diagnostic Analysis
for companies interested in a new software solution.
The Diagnostic is designed to meet several goals:
- Assess strategic aspects of your current environment
(including current user-capabilities and experiences,
training requirements, hardware and software compatibility,
likely data conversions necessary for a change of
system).
- Identify key business objectives.
- Ascertain the true cost of the system to achieve
objectives and timescales.
- Clarify management roles in sponsorship of the project.
- Identify the benchmark statistics from which to
calculate an accurate return on investment figure
in the future (if necessary)
As an independent business health check, companies
are free to purchase the Diagnostic as a stand-alone
service. The Diagnostic can be non-product specific,
but is usually a pre-requisite for the introduction
of an ERP system. Please click
here for more information on the Diagnostic.
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“Since working with Çedilla we have
been able to reduce our stock holding by over quarter
of a million pounds. I would recommend the benefits of
an integrated warehouse management system, and the services
of an experienced consultancy such as Çedilla Systems
able to ensure that the benefits can be implemented.”
Peter Gray, Operations Manager
The Burnden Group
"The level of service and support from Çedilla
is of a highest standard, and has helped us to get the
most out of our Navision system"
Mark Vaughan, IT Manager
ELG Haniel
“Staff at Corus ASC have confidence in speaking
to the Service Desks at Çedilla, knowing that they will
show a clear understanding of our business”
Ian Hyde, Service Centre Manager
Corus ASC |
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Business
Analysis & Consultancy
As part of the diagnostic, Çedilla can offer a Vision
& Scope analysis designed to analyse the scope of
any IT project. The Vision & Scope can identify
the likely impact of the project on the business, and
set priorities. Click
here for more information on the Vision &
Scope.
Project Management
Using the industry experience and technical expertise
of our consultancy team, Çedilla can offer project management
services for IT projects of any size and scope. In the
management of Microsoft Dynamics NAV (formerly Navision) implementations, Çedilla
ensure that all commitments to the customer are fulfilled,
and can take on activities to:
- Develop & manage the project plan
and schedule.
- Monitor and drive project progress
and results.
- Conduct project kick-off & status
meetings.
- Report project status to steering
committee.
- Allocate & Schedule project resources.
- Ensure project issues are dealt with
promptly.
- Manage change requests.
- Manage quality assurance (testing)
process.
- Manage & schedule any user documentation
& training.
Project Definition
Workshop
Using our skills in facilitation, change management
or consultancy, Çedilla can manage many different types
or IT projects (whether related to a Microsoft Dynamics NAV
ERP project or not). When Çedilla are appointed project
managers of an IT project, the focal point of activity
is the Project Definition Workshop (PDW). The PDW aims
to draw out from a project team the objectives, deliverables,
milestones and risks of the tasks that lie ahead. The
PDW usually culminates in a Project Definition Report,
which is used as:
- A single document summarizing the
project.
- A high level executive document.
- A basis for management decisions.
- A confirmation of the feasibility
of the project.
- An aid to communication, both within
and outside the project.
- A definitive statement of the project
scope.
- A basis for detailed planning.
Please contact us for more information
on how a Project Definition Workshop may help your organisation
achieve your project objectives.
System Design & Build
We have a team of experienced integration experts that
can connect disparate systems and devices. Bar-coding
technologies, PDA, weighbridge or CAD software, EDI
or XML integration of discrete systems – Çedilla
have experience in working in all these areas. Contact
us for more information.
Training & Deployment
The success of any implementation or software solution
depends on the ability of users to use the system from
day one. Çedilla can offer a bespoke training service
for users of Microsoft and Microsoft® Dynamics NAV software, using a variety of approaches.
Click
here for more information.
Support Service
Çedilla offer a dedicated software support service to
organisations using Microsoft Dynamics NAV software systems throughout the UK. Services
include a dedicated customer help line, expert consultancy
and account management, software discounts for Çedilla
customers, information services, events etc. Click
here to download further information.
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Copyright
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