|
|
|
 |
|
|
|
|
| |
Microsoft
Dynamics CRM (Customer Relationship Management)
Microsoft Dynamics CRM is a customer relationship
management (CRM) solution that provides the tools and
capabilities needed to create and easily maintain a
clear picture of customers, from first contact through
to purchase and post-sales.
As the most talked-about new technology
in the business software world, Microsoft Dynamics CRM
offers unrivalled ease of use, rapid deployment and
business benefits than most other CRM applications on
the market today.
As Microsoft Dynamics CRM is so easy to use (i.e. functionality
can be accessed from within Outlook), it has the highest
success rate in the CRM industry for user-adoption (i.e.
staff are comfortable using it) with minimal training
investment required. It can also be installed quickly.
Microsoft Dynamics CRM comes in two editions. Click
here for a quick overview of Small
Business Edition or click
here for details of the Professional
edition.
Microsoft Dynamics CRM includes comprehensive software
functionality which includes:
Sales Lead Management
Opportunity management. Converts leads to opportunities
and tracks them throughout the sales cycle.
Sales process management.
Enables consistent tracking and closing of sales opportunities.
Pipeline optimization.
Analytical tools provide salespeople with qualified
leads and opportunities.
Quote generation.
Provides a full-featured product catalog that supports
complex pricing levels, units of measure, and discounts.
Order management.
Converts quotes to orders that can be modified and saved
until they are ready to be billed as invoices.
Sales force management.
Helps measure sales performance against quotas.
Sales literature.
Helps create, manage, and distribute sales material.
Direct e-mail. Enables
creation of customized e-mail messages to customers.
click
here for a demonstration.
|
|
 |
|
| As a leading
Microsoft Gold partner and Microsoft Dynamics consultancy,
Cedilla Systems can bring significant experience and expertise
to bear on your CRM software project. For further information,
or for a no commitment demonstration of the solution,
please email us on enquiries@cedilla.co.uk
|
|
|
Customer Data Management
Marketing campaigns. Enables campaign
planning based on budgets and expenses, promotion codes,
target products, marketing collateral, and more.
Customer and lead lists. Allows
existing customer information or imported contact information
from various sources to be used to create targeted lists
for specific campaigns.
Qualify lists. Facilitates queries
to customer lists, helping locate accounts that meet specific
criteria.
Campaign templates. Lets you
create templates to use again in future campaigns.
Campaign execution tracking.
Enables lead conversion and cost and performance data
analysis.
Marketing information tracking.
Helps quantify campaign success.
Customer Interaction Management
Case
management. Enables customer
service requests to be created, assigned, and managed
from a central location.
Automated routing and queuing.
Promotes easy processing of service requests through customizable
workflow rules.
Auto-response e-mail. Generates
automatic responses to customer requests.
E-mail management. Automatically records
customer communications and associates e-mail messages
with appropriate customer records.
Service scheduling. Makes it easy to
manage service resources and to better understand resource
and equipment allocation, usage, and effectiveness.
Searchable knowledge base. Provides
a repository for the publishing of support articles and
information.
Service contracts. Creates, maintains,
and updates service contracts automatically. |
| |
Please
click here to download further information |
| |
 |
|
|
|
| |
|
|
|
| |
Screen
examples: |
|
| |
|
|
| |
|
|
| |
Copyright
2007 |
|
|
|
